Refund Policy

At Datagram Technologies Pvt. Ltd., we strive to deliver the highest quality services to meet your expectations. However, we understand that there may be situations where a refund is necessary. This policy outlines the terms and conditions for refunds on our services, including website designing, hosting, and software development.

1. Hosting Services

If you are not satisfied with our hosting services, you may request a refund within 7 days of activation. Refunds for hosting services will be processed as follows:

• Cancellation must be initiated within 7 days from the date of activation.
• A full refund will be issued if the cancellation request meets the criteria stated above.
• Refunds are not applicable after the 7-day window.

2. Website Designing and Software Development Services

For website designing and software development services, refunds are calculated on a pro-rata basis, depending on the stage of the project at the time of cancellation. The refund process is as follows:

• A detailed breakdown of work completed and pending will be provided upon cancellation.
• Charges for the completed portion of the project will be deducted, and the remaining balance will be refunded.
• If significant milestones have been achieved, corresponding payments may be non-refundable as agreed in the initial contract.

3. General Terms

• All refund requests must be submitted in writing via email to our support team.
• Refunds will be processed within 7-10 business days after approval.
• Payment gateway fees, if applicable, are non-refundable.
• Any disputes related to refunds are subject to the terms of the initial agreement and will be handled accordingly.

4. Exclusions

The following are not eligible for refunds:

• Services explicitly marked as non-refundable in the agreement.
• Additional charges incurred for expedited services or special requirements.
• Custom integrations or third-party software costs.

5. Contact Us

If you have questions or wish to request a refund, please contact us using the details below:

• Email: [email protected]
• Phone: +91-674-3151576

We appreciate your understanding and cooperation in ensuring a smooth refund process. Your satisfaction is our priority, and we are committed to resolving any issues promptly.